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Terms of Service

Overview

Welcome to AirTAC Industrial Automation Supply. The terms “we,” “us,” and “our” refer to the operator of this website, trading as AirTAC Industrial Automation Supply in China.

These Terms of Service govern your access to and use of airtacinternationalgroup.com, including product information, selection tools, quotation requests, purchases, and related services (the “Services”).

Our online store is powered by Shopify. Purchases from this store are transactions with us, rather than with Shopify.

Please read these Terms carefully before using the Services or placing an order. Nothing in these Terms excludes or limits any consumer rights, statutory guarantees, or other rights that cannot lawfully be excluded.

1. Eligibility and Account Information

You must be of legal age and have the legal capacity to enter into a binding agreement to place an order.

If you act on behalf of a company or another organization, you represent that you are authorized to act on its behalf.

You must provide accurate, complete, and current contact, billing, payment, and delivery information. You are responsible for protecting your account credentials and notifying us if you become aware of unauthorized account use.

2. Products and Product Information

We offer pneumatic, linear motion, and related industrial components.

Product images may illustrate a series or representative configuration. Unless expressly stated otherwise, accessories or other items shown in an image are not included.

Before ordering, review the product description, selected options, model number, and specifications. Relevant specifications may include port thread size and standard, voltage, valve function, bore diameter, stroke, mounting configuration, and other options.

PT, G, and NPT thread standards must not be treated as interchangeable.

We aim to provide accurate product information. If information appears incomplete or inconsistent, contact us before placing an order.

We may update listings or discontinue products. Changes to a listing do not automatically change the specifications of an order already accepted.

AirTAC and other third-party trademarks belong to their respective owners. References to a brand do not, by themselves, establish that this website is owned or operated by that brand owner.

3. Product Selection and Technical Assistance

Product selection tools, guides, and general technical assistance support your purchasing decisions. They do not replace the relevant product documentation or an assessment of your complete application.

Partial model matches and suggested results are candidates for review, not confirmation of compatibility.

Before ordering, confirm the complete model and configuration. Before installation or use, confirm suitability for the intended operating conditions, equipment, and applicable safety requirements.

Installation, commissioning, and maintenance should be performed by suitably qualified personnel following the relevant instructions.

These provisions do not exclude our responsibility for inaccurate information or advice where that responsibility cannot lawfully be excluded.

4. Quotations

A quotation applies only to the models, configurations, quantities, and commercial conditions stated in it.

Quotation validity, availability, lead time, shipping charges, and any special conditions are those expressly stated in the quotation.

If no validity period is stated, ask us to confirm the quotation before payment.

Any change to specifications, quantities, destination, or delivery requirements may require a revised quotation.

5. Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An automated receipt or payment notification acknowledges receipt of your order and does not necessarily constitute acceptance.

Order acceptance occurs when we expressly confirm acceptance or dispatch the products, subject to any different arrangement agreed in writing and applicable law.

We may decline or cancel an order where there is a legitimate reason, including unavailable products, an unresolved specification issue, a material pricing error, suspected fraud, or a legal restriction.

If we cannot fulfill an order for which payment has been collected, we will notify you and refund the amount attributable to the unfulfilled items, together with other amounts required by applicable law.

We will not substitute a materially different product or configuration without your agreement.

6. Business Purchasing and Resale

Products may be purchased for lawful industrial use, business procurement, integration into equipment, and resale.

You are responsible for complying with applicable import, export, sanctions, and resale requirements.

A purchase does not grant distributor status, exclusivity, trademark rights, or permission to represent yourself as an authorized representative of us or of a product manufacturer.

Nothing in this section removes rights that apply to a purchaser under mandatory law.

7. Prices, Payment, and Billing

Prices are displayed in the currency indicated on the website or quotation.

Applicable shipping charges, taxes, duties, and other charges are those disclosed at checkout or in the agreed quotation. Do not assume that import duties or destination charges are included unless expressly stated.

Discounts and promotions apply only under their stated conditions.

You must be authorized to use the payment method provided. Payments are processed through the available payment providers and are subject to their applicable terms.

If we identify a material pricing or billing error, we will contact you to resolve it. Any cancellation or refund will be handled in accordance with applicable law.

8. Availability and Lead Times

A product being available to order does not necessarily mean that every configuration is held in physical stock or available for immediate dispatch.

Availability depends on the model, configuration, quantity, and supply conditions.

Unless expressly agreed otherwise, quoted production, dispatch, and delivery times are estimates. We will communicate material changes affecting an accepted order when we become aware of them.

9. Shipping, Customs, and Delivery

Delivery arrangements are those disclosed at checkout or agreed in writing for the order.

Where an Incoterm is expressly agreed, the named rule, version, and destination apply. No Incoterm is implied merely by these Terms.

Responsibility for import duties, taxes, customs clearance, and other destination charges follows the disclosed and agreed order conditions, subject to applicable law.

You must provide a complete and accurate delivery address and cooperate with reasonable delivery or customs requirements.

Delays may arise from carriers, customs processing, or events outside our reasonable control. This does not remove any delivery rights or remedies available under applicable law.

Transfer of title and risk follows the expressly agreed order conditions and applicable law. These Terms do not automatically transfer risk to you merely because goods have been handed to a carrier.

10. Order Changes and Cancellation

Contact us as soon as possible if you need to change or cancel an order.

Whether a request can be accommodated depends on the order’s processing, procurement, production, and dispatch status.

Any restriction or charge relating to a special-order or customized product must be disclosed and agreed before the relevant commitment is made, except where otherwise permitted by applicable law.

Nothing in this section limits mandatory cancellation or withdrawal rights.

11. Returns and Order Problems

If you receive an incorrect item, an incomplete shipment, damaged goods, or goods that do not conform to the agreed specifications, contact us with your order number, a description of the issue, and supporting photographs or documents.

Please contact us before returning goods so that return arrangements can be confirmed. This does not prevent you from exercising rights available under applicable law.

For change-of-mind returns or products ordered with an incorrect configuration, any voluntary return arrangement must be confirmed with us. These Terms do not promise an additional change-of-mind return entitlement.

Eligibility, return shipping costs, and available remedies depend on the circumstances, any applicable policy or agreed conditions, and mandatory law.

We do not require customers to waive statutory remedies for defective or non-conforming goods.

12. No Additional Commercial Warranty

AirTAC Industrial Automation Supply does not offer an additional voluntary commercial warranty for products sold through this website.

Unless expressly agreed in writing, we do not promise a fixed commercial warranty period or a voluntary free repair or replacement service.

This does not exclude or limit statutory guarantees, rights concerning defective or non-conforming goods, or remedies that cannot lawfully be excluded.

Any separate manufacturer warranty applies only if one actually exists and its terms cover your purchase. We do not represent that all products carry a manufacturer warranty.

13. Website Availability and Third-Party Services

We aim to maintain the Services but do not guarantee uninterrupted or error-free website access.

The website may contain links to external websites or use third-party tools. Those providers may have their own terms and privacy policies.

Our own contractual and statutory responsibilities are not removed merely because a third-party service is involved.

14. Intellectual Property

Website content and product materials are owned by us, the relevant manufacturers, or other rights holders.

You may access and use product information for lawful selection, purchasing, internal evaluation, and use of products, subject to applicable intellectual property rights.

You must not misrepresent ownership, remove proprietary notices, use trademarks misleadingly, or reproduce substantial website content for unauthorized publication or commercial exploitation.

Purchasing a product does not transfer ownership of trademarks, patents, designs, copyright, or other intellectual property.

15. Inquiries, Technical Documents, and Public Feedback

Private quotation requests, order correspondence, drawings, and application documents are not treated as public reviews or promotional feedback.

We use information submitted privately to respond to your request, process the relevant transaction, and provide related services, as described in our Privacy Policy.

Do not submit third-party information or confidential materials unless you are authorized to do so.

If you voluntarily submit a review or other content specifically intended for publication, you permit us to display and reproduce it for the purpose for which it was submitted, subject to applicable law and any separately agreed conditions.

16. Acceptable Use

You must not use the Services to:

• Carry out unlawful or fraudulent activities.
• Provide misleading identity, payment, or order information.
• Infringe intellectual property or privacy rights.
• Upload malicious software or interfere with website operation.
• Access accounts or information without authorization.
• Harass staff or other users.
• Circumvent security controls or place unauthorized orders.

Automated tools must not interfere with the Services, bypass access restrictions, or act without authorization from the person or organization they represent.

We may restrict access where reasonably necessary to address misuse, protect security, or comply with law.

17. Privacy

Our Privacy Policy explains how personal information is collected, used, and disclosed.

Shopify and other service providers may process information as described in that policy and their own applicable notices.

Acknowledging these Terms does not replace consent where separate consent is required by applicable law.

18. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

We do not guarantee that a product will be suitable for an application beyond its stated specifications or an express written commitment.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from use of the Services or products, including loss of production, business interruption, or loss of profits.

This limitation does not override mandatory consumer protections, remedies for non-conforming goods, express contractual commitments, or liability that applicable law requires us to retain.

19. Events Outside Reasonable Control

Events outside our reasonable control may affect performance, including natural disasters, severe weather, transport disruption, supply disruption, and governmental action.

Where such an event affects an order, we will take reasonable steps to communicate the impact and discuss available options.

This section does not remove cancellation, refund, or other remedies required by applicable law.

20. Governing Law and Disputes

Subject to mandatory applicable law, these Terms are governed by the laws of the People’s Republic of China.

Please contact us first if a dispute arises so that we can seek a practical resolution.

If a dispute cannot be resolved, it may be brought before a court or other competent forum with jurisdiction under applicable law.

Nothing in this section prevents a consumer from relying on mandatory protections or bringing proceedings in a forum available under applicable law.

21. Changes to These Terms

We may update these Terms to reflect changes in our Services or legal requirements.

Revised Terms will be published on this page. Material changes will be notified where required by applicable law.

Changes do not retroactively alter an accepted order unless agreed by the parties or required by law.

22. General Provisions

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

A failure to enforce a provision does not constitute a waiver.

These Terms, applicable policies, and the expressly agreed order or quotation conditions form the agreement relating to the relevant transaction. Specific written order conditions prevail over general provisions to the extent of a conflict, subject to mandatory law.

Translated versions may be provided for convenience. Any language-priority provision remains subject to applicable law and does not remove protections arising from information provided to you in another language.

23. Contact Information

Questions about these Terms, orders, or product issues may be sent to:

AirTAC Industrial Automation Supply

Email: saleairtacsupper@outlook.com

Contact address:
Trans-dimensional Wealth Creation Center dongguan, 523000 Guangdong, China.

Website: https://airtacinternationalgroup.com